Refund policy
Return Policy
We accept returns only under specific conditions to ensure product hygiene and quality.
Return Eligibility
Returns are accepted if:
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The product is damaged, defective, or incorrect
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The return request is initiated within two days
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The item is unused, unworn, and in original packaging
Return Process
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Contact our customer support with order ID and issue details
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Share clear images/videos of the product
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Once approved, return instructions will be provided
Important Notes
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Artificial jewellery is delicate; slight color variations due to lighting or screen settings are not considered defects
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Customized or altered products are not eligible for return
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Return shipping costs may be borne by the customer unless the issue is from our side
Refund Policy
At Kanakshree / Monika Raj, customer satisfaction is important to us. Refunds are applicable under the following conditions:
Eligible Refunds
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Damaged or defective products received
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Incorrect product delivered
Refund Process
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Refund requests must be raised within two days
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After approval, the item will be exchanged and delivered within 5–7 days if the same stock is available.If not, a refund will be issued within 7–10 business days.
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Refunds will be credited to the original payment method
Non-Refundable Items
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Products damaged due to misuse or mishandling
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Items purchased during clearance or sale (unless damaged or defective)
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Products without original packaging and tags
Shipping charges (if any) are non-refundable, unless the error is from our side.